Back in 2007, Starbucks was in a hole that appeared too deep to climb out of. The company’s performance had declined considerably and the customer experience had been greatly diluted. Several causes contributed to Starbucks’ decline, among which included the…
Being a team player is an overvalued quality. Whenever you are told by someone with a higher status than you to “do the right thing by being a team player”, it typically means to do what is in the best…
We came across an interesting comment in our email inbox this week: Read your previous post (Will of Steel) from March of last year. Noticed that there are a lot of instances of self-talk by the character. How helpful/important is…
How can you tell if someone is lying to you? The short answer: It’s complicated. The longer answer: There is a list of consistent tell-tale signs you can use to decide with 95% accuracy whether the person you are dealing…
The worst thing you can ever do is to not believe in yourself. Just take a moment to close your eyes and picture yourself trudging down a winding path, pulling along a wagon with both arms. You are one among…
